Privacy Policy

Last updated: 6 October 2026

Who we are

LevelClash, trading as LevelClash, is the data controller for personal data processed through levelclash.com.

Brand	LevelClash
Legal name	LevelClash
Country of registration	New Zealand
Business address	89 Rippingale Road, Hanmer Springs 7334, New Zealand
Email	[email protected]
Phone	+64 3 315 7429
Website	levelclash.com
Service	Organisation of casino-themed offline events in New Zealand
Age restriction	20+

For any question about this policy or about your personal data, write to [email protected] or to the postal address above.

What this policy covers

This policy covers personal data we process when you visit levelclash.com, send an enquiry through our forms, contact us by email or phone, or engage us to deliver an event. It does not cover third-party websites we link to, which have their own policies.

Our service is offline, adults-only casino-themed event entertainment. We do not operate gambling services and we never process payment-card data or betting data, because there is nothing to bet on.

What data we collect

Data you give us

Data	Where from	Why
Name	Enquiry form, email, phone	To address you correctly and identify your enquiry
Phone number	Enquiry form, email, phone	To reply to your enquiry and discuss the event
Event type	Enquiry form	To propose a suitable format
Event date	Enquiry form	To check crew and kit availability
Confirmations you tick	Enquiry form	Record that you confirmed the event is for adults 20+, accepted this policy and understood that the service does not include real-money gambling
Anything else you choose to send	Email, attachments, calls	Venue details, floor plans, brand guidelines, run sheets
Client and booking details	Engagement process	Contract, invoicing, venue liaison and event delivery

Data collected automatically

Our hosting provider processes standard server logs, including IP address, user agent, requested URL and timestamp, for security, abuse prevention and availability. These are necessary for the website to be delivered safely.

Analytics and advertising data are collected only if you consent. Before consent, no analytics or marketing cookie is set and no measurement tag is loaded. See Cookie Policy.

Data we do not want

Please do not send us special category data (health, beliefs, biometric or similar), payment-card numbers, or personal data about your guests beyond what is needed to plan the event. If you send data we do not need, we delete it.

Why we process it and on what legal basis

Purpose	Legal basis
Answering your enquiry and preparing a proposal	Steps taken at your request prior to entering a contract; legitimate interests in responding to business enquiries
Delivering a booked event, venue liaison, invoicing	Performance of a contract
Recording the adults-only and no-wagering confirmations	Legitimate interests in operating a compliant, adults-only service, and compliance with our own obligations
Website security, server logs, abuse prevention	Legitimate interests in keeping the site available and secure
Analytics cookies and measurement	Your consent
Advertising cookies, remarketing, conversion tracking, ads personalisation	Your consent
Keeping records of bookings for tax and accounting	Legal obligation
Direct marketing to existing clients, if offered	Your consent, withdrawable at any time

We do not use automated decision-making or profiling that produces legal effects for you.

How long we keep it

Enquiries that do not become bookings

Up to 12 months from the last contact, then deleted, so we can pick up a conversation about a postponed event.

Booking and client records

7 years from the end of the engagement, to meet accounting and tax record-keeping requirements in New Zealand.

Email correspondence

Up to 24 months unless it forms part of a booking record.

Server logs

Typically up to 90 days, as set by our hosting provider.

Consent records and cookie choices

Your choice is stored in your browser. We keep a record of consent events for as long as needed to demonstrate compliance, normally up to 24 months.

Cookies, analytics and Google Consent Mode v2

levelclash.com uses a consent layer that implements Google Consent Mode v2. Before you make a choice, the following consent states are set to denied:

• ad_storage
• analytics_storage
• ad_user_data
• ad_personalization

Analytics and advertising cookies are not set, and Google Analytics, Google Ads remarketing, conversion tracking and personalisation tags are not loaded, until you give the matching consent. When you choose, the states are updated to granted or kept at denied according to the categories you allowed. You can change or withdraw your choice at any time through Cookie settings in the footer.

Rejecting is as easy as accepting, nothing is pre-ticked, and we do not treat scrolling, navigating or closing the banner as consent.

If Google services are used on this site under your consent, certain data may be shared with Google and processed for advertising measurement and personalisation. For details see How Google uses data from sites and apps that use its services and Google Business Data Responsibility. Our Cookie Policy lists the categories in full.

Who we share data with

We do not sell personal data. We share it only with processors and partners who need it to deliver the service:

• Hosting and website infrastructure — to serve levelclash.com and keep it secure.
• Email and office software — to receive and answer enquiries and store booking records.
• Analytics providers (consent only) — for example Google Analytics 4, where you allow analytics cookies.
• Advertising providers (consent only) — for example Google Ads, where you allow marketing cookies.
• Venues and subcontracted crew — where delivering your event requires it, limited to what is necessary (for example a contact name and a load-in time).
• Accountants, auditors and advisers — for statutory records and professional advice.
• Authorities — where we are legally required to disclose.

Some providers are based outside New Zealand or the European Economic Area. Where data is transferred internationally, we rely on an adequacy decision, Standard Contractual Clauses or an equivalent safeguard, and we ask providers to keep data in the region closest to our operations where that option exists.

Your rights

Depending on where you are, you may have the right to:

• ask what personal data we hold about you and get a copy;
• have inaccurate data corrected;
• have data deleted where we no longer have a basis to keep it;
• restrict or object to processing based on legitimate interests;
• receive data you gave us in a portable format;
• withdraw consent at any time, including cookie consent, without affecting processing that already happened;
• complain to a supervisory authority. In New Zealand that is the Office of the Privacy Commissioner. If you are in the EEA or the UK, you may complain to your local data protection authority.

Making a request

Email [email protected] with the word "privacy" in the subject line. We respond within 20 working days, and within one month where the GDPR applies. We may ask a question to confirm who you are before releasing data.

Deleting your data

Ask us to delete your enquiry and we will do it, unless we are required to keep part of it as a statutory accounting record for a booked event. We will tell you exactly what was kept and why.

Security

We use access controls, device encryption, reputable hosting and email providers, and keep access to enquiry and client data limited to the people who need it. levelclash.com is served over HTTPS. No system is perfectly secure, so if we become aware of a breach that is likely to affect your rights we will notify you and the relevant authority as required by law.

Children

Our events are for adults aged 20+ and over, and this website is not directed at children. We do not knowingly collect personal data from anyone under 20+. If you believe a minor has sent us data, contact [email protected] and we will delete it.

Changes to this policy

We update this policy when our processing, providers or services change. The date at the top of the page shows the current version. Material changes will be signalled on the website.